Here’s what I know (and don’t know). Our new 4G network will allow us to offer much faster speeds than the 1Meg, with robust bandwidth allowances. We haven’t announced the packages and pricing yet (that’s coming in the next few months).
In terms of the network build.. there are 2 components to the network. The 4G fixed wireless component is under construction this fall. The 4G satellite component gets going next summer when a new satellite launches. The plan is for us to complete our 4G national coverage by 2012.
What I don’t know at this time is (1) the specifics of when the build is coming to your area, and (2) whether we’ll be servicing your area with fixed-wireless or satellite (or both). The network engineers are still working through these details, and so.. they’re not available yet.
So.. I know this isn’t the level of detail you were probably hoping for, but.. I’m giving you the straight goods. Overall I think the answer is that something much, much better is coming your way by 2012. I’m going to ask our Customer Care group to keep your name handy, so we can reach out to you at the appropriate time.
I’ve never heard of a trunk line causing any problems for our service, but it is true (and will continue to be true) that trees can have an impact on our fixed wireless signal, and that weather can have an impact on satellite signal.
My other thought for you is that startup costs with Xplornet satellite are a lot less than the $500 you quoted, and we offer a money back guarantee which I believe covers the install. If the 1Mbps service is something you’d like to investigate your local dealer could give you complete information…
Thanks for your note,
October 18, 2010
Xplornet response
The Senior Manager of Communications at Xplornet replied to my message on the same day! His honest and candid email is certainly appreciated. See below:
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Why not look into Rogers Rocket Hub. If your at Springwater, Ontario you do have a rogers tower nearby - http://www.ertyu.org/steven_nikkel/cancellsites.html
ReplyDeleteNeed more info on xplornet, google xplornet sucks because it does.
Anon 9:36,
ReplyDeleteThank you so much for your comments and the really informative cell tower link! Unfortunately, I never got the notification that I had received a comment so I apologize for the late response.
I did actually ask Rogers about the Rocket Hub. I was told it was not available for our area? Maybe I got the wrong customer service representative? They did push the the Rogers Rocket Stick which also uses cell towers saying that the speeds were higher but then again, the speeds are only higher if the towers are HSPA+. Maybe they're trying to phase out the hubs?
Thanks again!